The short version
- We never sell your personal information or share it with advertisers.
- We don’t store your payment card details.
- You can delete your account, and your personal data with it, at any time.
A summary for convenience. The full text below is what applies.
This Privacy Policy ("Policy") explains how MOOSYC ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use moosyc.com, our mobile or desktop applications, and related services (the "Service").
01Information we collect
We collect the following types of information:
- Account InformationName, email address, password, and profile information you provide when creating an account. If you choose to sign in with Google or Apple, we receive the basic account information necessary to authenticate your account.
- Music ContentAudio files, artwork, metadata, and other information you upload for distribution.
- Payment InformationPayments are processed securely by trusted third-party providers such as Stripe and Apple Pay. We do not store your payment card details on our servers.
- Usage DataLimited technical and diagnostic information necessary to operate, secure, and improve the Service, such as browser and device information.
- Cookies & Similar TechnologiesWe use cookies and similar technologies for essential service functionality and limited analytics.
02How we use your information
We use your information to:
- Provide, maintain, secure, and improve the Service.
- Manage your account and facilitate music distribution.
- Communicate with you about your account, support requests, or important service updates.
- Understand how the Service is used to improve performance and reliability.
- Develop new features and enhance the user experience.
- Send marketing communications where you have chosen to receive them.
- Comply with applicable legal and regulatory obligations.
04AI assistants you connect
You can choose to connect an AI assistant, such as Claude (by Anthropic) or ChatGPT (by OpenAI), to your MOOSYC account. Nothing is shared until you approve the connection on a MOOSYC page that names the app and where you will be sent afterwards.
- What it can accessread-only information about your own account, namely your artists, your releases and their review and delivery status, your streams, your earnings, your wallet balance and payout history, and your royalty splits. A connected assistant cannot change anything, move money, or see other users’ accounts.
- What it never receivesyour password, your payment card details, your bank or payout account details, or other people’s email addresses.
- Purposeanswering the questions you ask the assistant about your account.
- Recipientsthe AI provider you connected receives the information needed to answer each question, and handles it under its own privacy policy and terms.
- What we keepa record of each connection (which app, when you approved it, and when it last renewed its access) and a log of which kinds of information it requested and when. We never receive your conversations with the assistant. How long we keep these is set out under Retention & security.
- Your controlyou can disconnect at any time in Profile → MOOSYC MCP, which ends the assistant’s access immediately, as does changing your password or deleting your account. You can also remove MOOSYC in the assistant’s own settings.
05International data transfers
Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards to protect your personal data.
06Retention & security
We keep personal information only as long as we need it to provide the Service or to meet legal obligations, for these periods:
- Your accountAccount information, music content, analytics, payout details, support conversations, and the usage and diagnostic data linked to your account are kept while your account is open. When you delete your account, your access ends immediately and we delete this information from our systems within 30 days.
- Financial recordsInvoices, payments, and payout records are kept for 7 years after the transaction, as tax and accounting law requires.
- BackupsEncrypted backups are overwritten on our regular backup cycle within 90 days.
- AI assistants you connectThe connection record is kept while the connection is active. When you disconnect, the assistant’s access ends immediately and its credentials are deleted automatically 30 days later. The log of which kinds of information an assistant requested is kept for 12 months, then deleted.
- Records we must keepA record of an account deletion request, and records of fraud, chargebacks, or copyright abuse, are kept only as long as needed for that purpose or as the law requires.
We use appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.
07Your rights & choices
Depending on your location and applicable law, you may have the right to:
- Access or correct your personal information.
- Delete your account and associated personal data.
- Restrict or object to certain processing activities.
- Withdraw consent for optional communications, such as marketing.
- Lodge a complaint with the relevant data protection authority.
You can delete your account at any time from within the Service. Subject to legal obligations, associated personal data will be deleted.
For privacy-related requests, please contact privacy@moosyc.com.
08Children’s privacy
MOOSYC is not intended for children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.
10Changes to this Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by email where appropriate.
11Contact us
If you have any questions or concerns about this Privacy Policy, please contact us at privacy@moosyc.com.